Our team has monitored the updates to our infrastructure throughout the night and have seen continued improvement in Performance levels.
We will be making additional updates today (Thursday Oct. 24th) to ensure performance is fully restored for the limited customers that may still be impacted. These updates are not expected to cause any interruption in Bloomerang usage.
We will continue monitor performance throughout the day and provide further updates as more information becomes available.
Posted Oct 24, 2024 - 10:38 EDT
Update
Our team has continued to monitor and review the updates to our infrastructure throughout the day today (Tuesday Oct. 22), and has seen marked improvements in Performance levels affecting a limited number of customers. We have made and will be making additional updates to our infrastructure this evening, these updates are not expected to cause any interruption in Bloomerang usage.
We will be monitoring these updates ensure that performance to restored to expected levels and will provide further updates in the morning (Thursday Oct. 24th) confirming resolution.
Posted Oct 23, 2024 - 18:41 EDT
Monitoring
We have applied system improvements to resolve the Intermittent degraded performance affecting a limited number of customers. We will continue to monitor throughout the evening to ensure that performance is restored.
We apologize for any inconvenience this issue may have caused and will provide an update in the morning (Wednesday Oct. 23rd) to confirm resolution.
Posted Oct 22, 2024 - 19:16 EDT
Identified
We have identified the cause of the intermittent degraded performance that a limited number of customers continue to experience and will be making improvements to our system at 6 PM EDT today (Tuesday, Oct. 22).
This update is not expected to cause any interruption in Bloomerang usage and should fix the degraded performance for the customers still experiencing this issue.
Affected customers may continue to notice slower than normal response times or 'Something Got Tangled.' pages until this fix is implemented.
We will continue to provide updates with any additional information as it becomes available. Thank you for your patience!
Posted Oct 22, 2024 - 15:44 EDT
Investigating
We are continuing to investigate intermittent degraded performance issues that may still be affecting a small number of Customers. Some Customers may notice slower response times or occasional 'Something Got Tangled' pages as our team works to restore normal performance levels.
We appreciate your patience and will provide updates as we learn more.
Posted Oct 22, 2024 - 10:49 EDT
Monitoring
Our team has identified what is causing the Intermittent Degraded Performance and have implemented a fix for this issue. We will continue to monitor throughout the evening to ensure that Performance is restored to normal levels. We apologize for any inconvenience this issue may have caused and will provide an update in the morning (Tues Oct. 22nd) confirming resolution.
Posted Oct 21, 2024 - 18:44 EDT
Update
Our team is continuing to investigate for the cause of Intermittent Performance issues and will provide another update in approx 30 minutes
Posted Oct 21, 2024 - 16:16 EDT
Investigating
We are currently investigating reports of Intermittent Degraded Performance across the Bloomerang, these issues may be impacting multiple areas of the application. We apologize for any inconvenience this issue may cause and will provide an update in approx 30 minutes as we learn more.
Posted Oct 21, 2024 - 15:29 EDT
This incident affected: Bloomerang CRM (CRM App - crm.bloomerang.co).