All Systems Operational
Uptime over the past 90 days. View historical uptime.
CRM Operational
API Operational
Email Templates Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Email Tracking Statistics Operational
Integrations Operational
90 days ago
94.58 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Search
Operational
90 days ago
100.0 % uptime
Today
3rd Party Operational
AWS ec2-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elasticsearch-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS route53-us-west-2 Operational
AWS s3-us-west-2 Operational
SendGrid API v3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
CRM Response Time
Fetching
API Response Time
Fetching
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023
Syncing delays for some 9/21 and 9/22 Bloomerang Payments transactions
Resolved - This incident has been resolved. All transactions processed by Bloomerang Payments between 9/21 and 9/22 have successfully synced. Donations processed on 9/21 were synced with a created date of 9/22 in Bloomerang. Please reach out to our support team at support@bloomerang.com if you have questions.
Sep 25, 15:03 EDT
Update - All transactions processed by Bloomerang Payments between 9/21 and 9/22 have successfully synced to Bloomerang. Our team will continue to monitor to confirm transactions continue to sync and will provide an update on Monday, 9/25 with more information.
Sep 22, 16:15 EDT
Monitoring - A fix has been implemented that will sync all new transactions processed by Bloomerang Payments. We are working on a method to sync all processed gifts that are not yet in Bloomerang. Users will see some unsynced transactions from 9/21 and 9/22 beginning to appear as expected. We will continue to provide updates once we confirm all transactions have synced correctly.
Sep 22, 14:52 EDT
Identified - We've identified an issue causing some Bloomerang Payments transactions processed 9/21 and 9/22 to not immediately sync to Bloomerang. All donations are processing correctly but some processed transactions are not yet appearing in Bloomerang. We are working on implementing a fix now to get all processed transactions synced over correctly. We will provide an update in 30 minutes.
Sep 22, 14:00 EDT
Sep 24, 2023

No incidents reported.

Sep 23, 2023
Some Recurring Donations/Pledge Payments did not process 9/23
Resolved - We have identified an issue that caused some Recurring Donations and Pledge payments to not process as expected on Sat 9/23. Our team is monitoring the issue and will be processing these transactions by end of day Mon 9/25.
Sep 23, 03:00 EDT
Sep 22, 2023
Investigating fluctuations in system resource utilization
Resolved - This incident has been resolved.
Sep 22, 09:21 EDT
Monitoring - Maintenance is complete, we are seeing positive results after the changes. We will continue to monitor and post an update in the morning.
Sep 21, 21:30 EDT
Update - Maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 EDT
Investigating - Throughout the afternoon, we have been researching a potential capacity issue for a subset of our customers. We have not yet identified any customer impact. As a result of the research, we are planning to perform a capacity increase within part of the infrastructure at 9:00 PM EDT. We expect this to take 1 to 1.5 hours and the changes we are planning to implement should not have any perceived customer downtime. We will update this incident once we begin.
Sep 21, 18:52 EDT
Sep 21, 2023
Online giving forms unavailable for some users
Resolved - This incident has been resolved.
Sep 21, 16:32 EDT
Monitoring - A fix has been implemented. Forms are back to normal functionality and we are monitoring results.
Sep 21, 11:11 EDT
Identified - We have identified an issue causing online giving forms to be unavailable for customers who do not have Bloomerang Payments enabled. Users attempting to use impacted forms will see the error 'Donation form could not be loaded. Please try again later.'

We are working on a resolution for this issue now and apologize for any inconvenience. We will provide updates here as we implement the fix.
Sep 21, 10:03 EDT
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage