Resolved -
At this time, we're confident that the fix has resolved the performance issues and we are closing this incident. Thank you for your patience!
May 21, 10:02 EDT
Update -
Donor Search has implemented a fix that should resolve the current performance issues. We are monitoring to confirm.
May 20, 16:59 EDT
Investigating -
We’re currently investigating reports of degraded performance with our DonorSearch integration service. We apologize for any inconvenience and will post another update as soon as we learn more.
May 20, 13:57 EDT
Resolved -
This incident has been resolved.
May 16, 17:02 EDT
Identified -
We are seeing slower than usual response times with one of integrations resulting in degraded performance of that service. In particular, viewing DonorSearch profiles or running batch screenings may take longer than usual or may intermittently fail. We are working with our partner to troubleshoot and resolve these issues and will post another update when we have more information.
May 12, 11:25 EDT
Investigating -
We’re currently investigating reports of degraded performance with our DonorSearch integration service. We apologize for any inconvenience and will post another update as soon as we learn more.
May 10, 15:26 EDT