Delays with email sending and receiving open/click confirmations

Incident Report for Bloomerang

Resolved

This incident has been resolved.

Posted Jan 24, 2025 - 17:01 EST

Monitoring

A fix has been implemented and we are monitoring results. All new mass emails sends should have normal performance. Email tracking and activity should begin populating for emails sent within the past 24 hours

Posted Jan 24, 2025 - 15:26 EST

Update

Our team has identified the root issue and currently testing a solution to put in place by end of day. We will provide another update when performance has been restored.

Posted Jan 24, 2025 - 12:07 EST

Identified

Throughout today, Thursday 1/23/25, we have been experiencing delays with email sending and receiving open/click confirmations from our third-party provider. Our team has identified a solution and is determining a timeline for implementation. At this time, we are not recommending customers to manually retry or reschedule email campaigns. We apologize for any inconvenience this may cause and will provide an update tomorrow.

Posted Jan 23, 2025 - 18:39 EST

This incident affected: Bloomerang CRM (CRM - Email Service, CRM Email Tracking Statistics).