Bloomerang application performance issues

Incident Report for Bloomerang

Resolved

This incident has been resolved.

Posted Nov 27, 2018 - 23:08 EST

Update

Adding additional database server capacity is now complete, and the application is available again. We are continuing to monitor database load.

Posted Nov 27, 2018 - 12:40 EST

Update

We are continuing to work to resolve issues with database load.

Posted Nov 27, 2018 - 12:32 EST

Monitoring

We identified the root cause of the issue which was too much load on a database server. We've redistributed some of the load on that database server, and the system has returned to normal. We continue to monitor application performance throughout the day.

Posted Nov 27, 2018 - 12:08 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 27, 2018 - 12:04 EST

Identified

We are actively working to address issues with DBs slowness and access issues with the Bloomerang software.

Posted Nov 27, 2018 - 12:03 EST

This incident affected: CRM and API.