CRM Application Service Outage

Incident Report for Bloomerang

Resolved

This incident has been resolved.

Posted Jun 26, 2025 - 01:20 EDT

Monitoring

A fix has been implemented and we are monitoring results.

Posted Jun 26, 2025 - 00:37 EDT

Update

Performance has been partially restored while our team continues to resolve this issue. Users may still see errors when interacting with the application. We will provide another update soon.

Posted Jun 25, 2025 - 22:37 EDT

Identified

Our teams have identified the root cause of the service disruption. We are currently implementing a fix to restore full functionality. All services remain impacted during this time. We will share another update shortly.

Posted Jun 25, 2025 - 22:13 EDT

Investigating

We have been experiencing intermittent service issues with the CRM application since around 8:30pm EST. Customers may see errors when attempting to login and/or interacting with that application. Our team is currently working to restore functionality. We apologize for any inconvenience. An update will be provided soon.

Posted Jun 25, 2025 - 21:46 EDT

This incident affected: Bloomerang CRM (CRM App - crm.bloomerang.co, CRM API - api.bloomerang.co, CRM Search, CRM - Reporting, CRM - Payments, CRM - Email Service, CRM Email Templates, CRM Email Tracking Statistics, CRM Integrations, Kindful Fundraising Tools).