Investigating fluctuations in system resource utilization

Incident Report for Bloomerang

Resolved

This incident has been resolved.

Posted Sep 22, 2023 - 09:21 EDT

Monitoring

Maintenance is complete, we are seeing positive results after the changes. We will continue to monitor and post an update in the morning.

Posted Sep 21, 2023 - 21:30 EDT

Update

Maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 21, 2023 - 21:00 EDT

Investigating

Throughout the afternoon, we have been researching a potential capacity issue for a subset of our customers. We have not yet identified any customer impact. As a result of the research, we are planning to perform a capacity increase within part of the infrastructure at 9:00 PM EDT. We expect this to take 1 to 1.5 hours and the changes we are planning to implement should not have any perceived customer downtime. We will update this incident once we begin.

Posted Sep 21, 2023 - 18:52 EDT

This incident affected: Bloomerang CRM (CRM App - crm.bloomerang.co).