Acknowledgement emails not sending after editing existing transactions

Incident Report for Bloomerang

Resolved

This incident has been resolved.

Posted Nov 08, 2024 - 15:45 EST

Monitoring

A fix has been implemented and we are monitoring results.

Posted Nov 08, 2024 - 14:41 EST

Update

Our team is planning to implement a fix this afternoon to restore functionality. We will provide updates when that work is completed.

Posted Nov 08, 2024 - 10:59 EST

Identified

The issue has been identified. Our team is determining a timeline for resolution and will provide an update tomorrow.

Posted Nov 07, 2024 - 17:37 EST

Investigating

We are investigating an issue with Acknowledgement Emails not sending after a user adds an acknowledgement to an existing transaction. Any new donations that are added and acknowledged will receive their acknowledgements. We apologize for any inconvenience and will provide updates as more information becomes available.

Posted Nov 07, 2024 - 14:46 EST

This incident affected: Bloomerang CRM (CRM App - crm.bloomerang.co).